Welcome to South Hornchurch Florist. These Terms & Conditions set out the legal terms governing your use of our online flower delivery service in South Hornchurch and surrounding areas. By placing an order on our website, you agree to be bound by these Terms & Conditions. Please read them carefully before purchasing any products from us.
Orders may be placed online at any time for delivery across South Hornchurch and nearby locations. When you select and submit your flower order through our website, you are making an offer for us to deliver the chosen flower arrangement, subject to acceptance according to these Terms. Our acceptance of your order takes place when payment is received and confirmed, at which point a legally binding contract will be formed.
You are responsible for providing complete and accurate information when placing an order, including recipient name, full delivery address, preferred delivery date, and any special instructions. Incorrect or incomplete information may result in delays or non-delivery, for which we cannot take responsibility.
Once your order is received, you will receive an order confirmation summarising your order details. We reserve the right to refuse or cancel orders at our discretion, including but not limited to orders that do not comply with these Terms, or where payment has not been received.
All prices for flower arrangements, delivery, and other goods offered on our website are quoted in GBP (£) and are inclusive of VAT where applicable, unless otherwise stated. The total cost of your order will be clearly presented before you submit payment. Payment must be made in full at the time of ordering, through the secure payment methods offered on our website.
We accept payment by widely recognised debit and credit cards, as well as other payment options listed at the online checkout. Your payment details are processed securely and are not stored by us. Orders are only processed once payment has cleared. Should your payment fail, your order will not be processed and will be automatically cancelled.
South Hornchurch Florist aims to deliver fresh flowers to recipients in South Hornchurch and surrounding areas as requested. While we make every effort to meet your specified delivery date and timeslot, all deliveries are subject to availability and factors beyond our control such as traffic, severe weather, or other unforeseen circumstances.
Standard delivery within South Hornchurch is typically available. We also offer delivery to certain neighbouring locations; please check our website for details. If your requested delivery address falls outside our usual coverage, we will contact you as soon as possible and discuss alternatives or refund any payment made if delivery cannot be arranged.
It is your responsibility to ensure that the recipient is available to accept delivery. Where possible, we may leave flowers with a neighbour or in a safe place, in accordance with your instructions, or leave a note for the recipient. We accept no liability for deliveries that are not accepted in person or for any subsequent loss or damage to products left unattended.
Occasionally, certain flowers or packaging may be unavailable due to seasonal variation or supply issues. We reserve the right to substitute items with products of equal or higher value and similar appearance and quality. In cases of significant substitutions, we will endeavour to inform you via the contact details you provided at checkout. Your satisfaction is important to us, and our florists aim to match your selection as closely as possible.
If you wish to cancel or amend your order, please do so as soon as possible. For orders scheduled for future delivery, cancellations or changes should be requested at least 24 hours before the scheduled delivery date. Once an order has been prepared or dispatched, we regret that it cannot be cancelled or amended.
To cancel or amend your order, please use the contact options on our website, providing your order reference and relevant details. If you have made a payment and the order is cancelled within the required notice period, a full refund will be issued to your original method of payment within a reasonable time. If we are unable to deliver your chosen flowers or fulfil your order due to stock or operational reasons, we will contact you promptly and offer a refund or suitable alternative.
Fresh flowers are perishable, and as such, are exempt from the statutory cooling-off period for returns. However, customer satisfaction is at the heart of our service. If you are dissatisfied with any aspect of our product or its condition upon receipt, please contact us as soon as possible, ideally within 24 hours of delivery, outlining the issue and (where practical) providing a photograph so we can resolve it to your satisfaction.
Where a complaint is found justified, we may, at our discretion, offer a replacement, a partial/full refund, or other remedies. Our flowers are guaranteed to be fresh on delivery; care instructions are provided, and we cannot be held liable for deterioration caused by improper handling or storage after delivery.
We take care to ensure that all item descriptions and photographs on our website are accurate. However, due to natural variations and seasonal availability in fresh flowers, products received may occasionally differ in appearance from the images shown. Such variations shall not constitute grounds for refund or replacement unless the products are damaged or defective on arrival.
Our maximum liability to you for any claim, loss, or damage under these Terms, whether arising in contract, tort (including negligence), or otherwise, shall not exceed the price of the products supplied to you. We do not exclude or limit liability for death or personal injury resulting from our negligence, or for fraud or fraudulent misrepresentation, or any other liability which cannot be limited or excluded by law.
South Hornchurch Florist shall not be liable for any indirect, special, economic or consequential losses, or damages resulting from delay or failure in supplying products due to circumstances beyond our reasonable control ("force majeure"), including but not limited to natural disasters, transport disruptions, strikes, and failure of suppliers.
By using our website and placing orders, you confirm that you are at least 18 years of age, capable of entering into binding contracts, and acting for yourself or on behalf of a recipient. You agree not to misuse the website or its content, and not to attempt to interfere with or compromise the website’s security or operation.
All content and materials on our website, including images, text, trademarks, and designs, are the intellectual property of South Hornchurch Florist or used with the relevant rights or permissions. You may view and print content for your personal, non-commercial use only. Any other use, reproduction, distribution, or modification is strictly prohibited without express written consent.
We are committed to protecting your privacy and complying with applicable data protection legislation. Personal information provided to us in the course of ordering and delivery will be used and stored only as necessary to process your order and provide our services. For further details, please refer to our Privacy Policy, available on our website.
These Terms & Conditions, their subject matter and formation, and your interaction with South Hornchurch Florist, are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
We may revise these Terms & Conditions from time to time to reflect changes to our services or relevant legislation. All updates will be published on our website. Your continued use of our service and website after any changes are made constitutes acceptance of those changes.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. These Terms and any document expressly incorporated in them constitute the entire agreement between you and South Hornchurch Florist in relation to your use of our e-commerce flower delivery service.
South Hornchurch Florist’s online Terms & Conditions apply to all customers placing flower delivery orders in South Hornchurch and surrounding areas served by us. For further information, clarification, or assistance, please refer to our website's Frequently Asked Questions section or use the contact form provided online.
Thank you for choosing South Hornchurch Florist for your flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in South Hornchurch, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near South Hornchurch.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
