Returns, Refunds & Complaints
Our Commitment to Quality and Freshness
At South Hornchurch Florist, we take great pride in providing our valued customers with fresh, beautiful flowers. As a trusted local florist, our aim is to ensure everyone in South Hornchurch and neighbouring areas enjoys perfect arrangements with every order. Our fresh flowers guarantee means we source only the finest blooms, and our dedicated team is committed to delivering your flowers in pristine condition. Your satisfaction is at the heart of everything we do.
Fresh Flowers Guarantee – South Hornchurch
We guarantee that all our flowers dispatched to South Hornchurch households and businesses are fresh and of exceptional quality. Upon delivery, your flowers should not only look beautiful but also last, filling your space with colour and fragrance.
Freshness Window: If cared for as per our guidelines, your flowers should stay fresh for at least 5 days from the date of delivery. If you notice that your flowers are not at their freshest within this period, please reach out to us promptly so we can address your concerns.
Damaged-on-Arrival Policy
Should your flowers or gifts arrive in less than perfect condition, we understand this can be disappointing. If you notice any damage upon delivery, please let us know within 24 hours. Keeping your arrangement intact until we can review the issue helps us resolve matters efficiently. Items reported as damaged outside this timeframe may not qualify for our returns or replacement options unless there are extenuating circumstances.
Refund and Replacement Options
If your order does not meet our fresh flowers guarantee, or if items are damaged on arrival, we offer the following solutions to ensure your satisfaction:
- Replacement: We will provide a replacement arrangement delivered to you at the earliest opportunity.
- Refund: Where a replacement is not suitable, we will issue a full or partial refund based on the circumstances of your order.
All claims must be accompanied by details and, ideally, a photograph of the issue so we can investigate. Claims made within 5 days of delivery will be processed swiftly in line with the South Hornchurch Florist’s customer care promise.
How to Make a Complaint
Your feedback is vital to us in maintaining our reputation as South Hornchurch’s trusted florist. If you are unhappy with your order, our service, or anything else, please let us know as soon as possible. To support your complaint, please provide your order details and any relevant information or images. We review each complaint individually and aim to respond within two working days. Our goal is to resolve your issue to your complete satisfaction, whether through a replacement, refund, or other appropriate solution.
Trusted Local Service – Your Satisfaction Matters
South Hornchurch Florist is proud to serve our community, bringing fresh flowers to homes and businesses nearby. Upholding our fresh flower guarantee and delivering outstanding customer service are our priorities. If you have any concerns about your flowers or our service, please contact us using your preferred method. We value your trust and look forward to helping you enjoy delightful floral experiences every time.
